Effective Date: 01.09.2024
1. Introduction
Fides Electronics Pvt Ltd ("Company," "we," "us," "our") is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://fideselectronics.net/, purchase our products, or interact with us in any way.
2. Information We Collect
We may collect various types of information from you, including:
2.1 Personal Information:
Contact Details: Name, email address, phone number, and mailing address.
Transaction Information: Purchase history, payment details (e.g., credit card number), and order preferences.
2.2 Technical Data:
Usage Data: Information about how you use our website, including IP address, browser type, operating system, and pages visited.
Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies to enhance your browsing experience.
2.3 Other Data:
Customer Feedback: Responses to surveys, product reviews, and other feedback you provide.
Support Interactions: Records of communications with our customer support team.
3. How We Use Your Information
We use your information for various purposes, including:
3.1 Transaction Processing:
To process and fulfil orders, manage payments, and deliver products.
3.2 Customer Service:
To respond to inquiries, provide support, and address any issues or concerns.
3.3 Marketing and Promotions:
To send promotional materials, newsletters, and other communications about our products and services (you can opt-out at any time).
3.4 Website Improvement:
To analyze website usage, improve user experience, and enhance our products and services.
3.5 Legal Compliance:
To comply with legal obligations, resolve disputes, and enforce agreements.
4. How We Share Your Information
We may share your information in the following circumstances:
4.1 Service Providers:
With third-party vendors and service providers who assist us in operating our business, such as payment processors, shipping companies, and marketing partners.
4.2 Business Transfers:
In connection with a merger, acquisition, or sale of all or part of our business, your information may be transferred to the acquiring entity.
4.3 Legal Requirements:
When required by law or to respond to valid requests from public authorities, such as to comply with a subpoena or court order.
4.4 With Your Consent:
In other cases where we have your explicit consent to share your information.
5. Data Security
We implement a variety of security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes the use of encryption, firewalls, and secure server hosting. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your data.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes. Once your data is no longer needed, we will securely dispose of it.
7. Your Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:
7.1 Access and Correction:
The right to access and correct inaccuracies in your personal data.
7.2 Deletion:
The right to request the deletion of your personal information.
7.3 Opt-Out:
The right to opt-out of receiving marketing communications from us.
7.4 Data Portability:
The right to request a copy of your data in a portable format.
To exercise these rights, please contact us at support@jeltronix.in.
8. International Transfers
If you are located outside India, your personal data may be transferred to and processed in India or other countries where we or our service providers operate. We ensure that such transfers are conducted in accordance with applicable data protection laws and provide adequate safeguards.
9. Children’s Privacy
Our services are intended only to persons who can form a legally binding contract under the Indian Contract Act, 1872. We do not knowingly solicit or collect personal data from children under the age of 18 years. If you have shared any personal data of children under the age of 18 years, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.
10. Your Consent
By visiting our website or by providing your personal data, you consent to the collection, use, storage, disclosure and otherwise processing of your personal data on the website in accordance with this Privacy Policy. If you disclose to us any personal data relating to other people, you represent that you have the authority to do so and to permit us to use the data in accordance with this Privacy Policy.
You, while providing your personal data over the website or any partner platforms or establishments, consent to us (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners and other third parties like credit bureaus) to contact you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Effective Date" at the top of the policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Fides Electronics Pvt Ltd,
Tulasi House, SFHS Area ,
Radial road, Nandini Layout,
Bangalore -560096